FREQUENTLY ASKED QUESTIONS (FAQ)

Q1: How long does delivery take?

Below is the average delivery time for all our packages

If your order is placed before 5:00 PM (GMT) Greenwich Mean Time (GMT), it will be processed the same business day:

Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated delivery: 7–10 business days
For full details, please see our Shipping Policy.

Q2: How much are the shipping costs?

We currently offer free standard shipping to customers in the United Kingdom.

Q3: What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Simply contact us and return the item within 30 days. For details, see our Refund Policy.

Q4: Can I cancel my order?

We reserve the right to accept or decline any order at our discretion, even after order confirmation or payment authorization.

Please note that orders already packed or shipped cannot be canceled.

Q5: What is your Returns, Refunds & Exchanges policy?

Return Policy: You can return any order within 30 days of receipt without a reason. Return shipping costs are your responsibility. Contact us at info@homeandlamps.com to start the process. We’ll refund your full order amount within 7 business days of receiving the item in good condition.
Refunds: Refunds typically appear on your payment method within 7 business days, depending on your bank or provider.
Exchanges: Contact us at info@homeandlamps.com for assistance. Please note that you are responsible for the return shipping costs.
Condition: Items must be returned in good condition; excessive use may result in a deduction from your refund. Handle with care and package securely. Visit our Refund Policy for full instructions.

Q6: Do your products come with a warranty or guarantee?

Yes, all purchases include a 30-day warranty. For further details, please see our Refund Policy.

Q7: Do you ship internationally?

No. At this time, Home&Lamps ships only within the United Kingdom.

Q8: Do you have a physical store I can visit?

Home&Lamps is an online-only store, which allows us to offer the best prices and a wide selection of products.

Q9: Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support team for more details.

Q10: Can I exchange an item?

Of course! Contact us at info@homeandlamps.com, and we’ll assist you with the exchange process. Please note that you are responsible for the return shipping costs.

Q11: Do you offer cash on delivery?

We currently do not offer cash on delivery when you purchase online.

Q12: How can I track my order?

You can track your order through the Track Your Order page on our website.

Q13: Why isn’t my tracking number working?

It may take 1-2 business days for the carrier to update the tracking information. We appreciate your patience and understanding.

Q14: What if I entered the wrong shipping address?

If you’ve entered an incorrect shipping address, contact us immediately at info@homeandlamps.com. We’ll do our best to update your order before it ships.

Q15: Where is my package?

Once your package is handed over to our shipping partner, you’ll receive a tracking notification. If your order is shipped in multiple parcels, you’ll receive a tracking number for each shipment.

Q16: Is my online order secure?

Yes. When placing an online order, your details are entered on an SSL-encrypted website and transmitted securely to our payment processor for authorization. We do not store your credit card information on our servers.